Customer Support Offier - AI & IB Credit Control

QBE Group Shared Services Centre; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking an Accounts Receivable Clerk to handle cash applications, receipting and customer account maintenance. You will manage daily workload distribution, respond to inquiries, and support collections with accurate documentation.

The role requires a Bachelor's degree or equivalent, 0–1 year experience, strong numeracy, Excel proficiency and excellent communication skills to meet strict deadlines and work under pressure.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• 0-1 year relevant experience.
• Understanding of spreadsheets and reconciliation procedures.
• Excellent communication skills.
• Excellent keyboard skills.
• Customer service skills.
• Ability to work to strict deadlines.
• Ability to work under pressure.
• High level of numeracy and literacy.

Responsibilities

• Perform receipting, cash application and customer account maintenance activities.
• Handle day-to-day workload distribution including email and query management.
• Respond to telephone/email inquiries to provide excellent customer service.
• Process basic and routine Accounts Receivable (Credit Control) duties and monitor outstanding balances.
• Prepare related documentation and correspondence for collections.
• Enter data in the system and extract reports for analysis.
• Build and maintain relationships with internal and external stakeholders.

Skills

Analytical thinking

Communication

Credit analysis

Customer service

Financial accounting

Problem solving

Attention to detail

Time management

Education

Bachelor's degree or equivalent

Tools

MS Excel

Job description

Primary DetailsTime Type: Full timeWorker Type: EmployeePerform receipting, cash application and customer account maintenance activities, including any required post-processing and follow-up activities. Responsible for the day to day maintenance of workload distribution (e.g. email and query management).

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations.
• Take ownership of the ledger and ensure that all avenues are explored to collect any outstanding debt.
• Ensure all payments are made on a timely basis and are accurate to maintain the reputation of QBE
• Build and maintain good working relationships with both external and internal stakeholders
• Processing basic and routine functions related to Accounts Receivable (Credit Control) duties, including cash application, active monitoring of outstanding customer balances, supporting collections activities and preparing related documentation and correspondence.
• Making data entries in the system and extracting statistical data and reports from records for analysis.
• Respond to telephone/email inquiries from customers in order to provide and excellent customer service. Required Education
• Bachelor's Degree or equivalent combination of education and work experience Required Experience
• 0-1 year relevant experience Preferred Competencies/Skills
• Understanding of spreadsheets and reconciliation procedures
• Excellent communication skills
• Excellent keyboard skills
• Customer service skills
• Ability to work to strict deadlines
• Ability to work under pressure
• A high level of numeracy and literacy
• Strong spoken and written English Preferred Experience
• Educated to degree level
• Proven experience of working to deadlines and objectives
• Preferably with experience in Financial Services Preferred Knowledge
• Basic knowledge of Accounts Receivable transactional processing
• Preferred Basic Knowledge of Insurance QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type
• Individual Contributor Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Analytical Thinking, Communication, Credit Analysis, Critical Thinking, Customer Service, Financial Accounting, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Risk Management, Transaction Systems

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.