Customer Insights Analytics Automation Lead

Johnson & Johnson Innovative Medicine; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is seeking a Domain Specialist in Manila to join the Customer Insights & Analytics team. You will execute customer case operations and optimize processes to support sales analytics decisions.

You will collaborate with cross-functional teams, train stakeholders, and help implement best practices in data analytics within a globally integrated GS framework.

Qualifications

• Bachelor's degree in Business Management or related field.
• 3+ years of experience in process analysis or improvement.
• Experience defining and monitoring data quality metrics.
• Experience creating and maintaining data catalogs and metadata.

Responsibilities

• Execute customer case operations to ensure smooth workflow.
• Serve as the primary expert on the Customer Insights & Analytics tool.
• Conduct training sessions for internal stakeholders.
• Collaborate with data analysts to identify efficiency improvements.
• Develop user manuals, training materials, and case studies.
• Stay updated on industry trends and best practices in data analytics.
• Contribute ideas to the team.
• Perform other duties as assigned.

Skills

Analytical skills

Process improvement

Communication

Independent work

Project management

Education

Bachelora00s degree in Business Management

Tools

Data catalogs

Metadata management

Process mapping tools

Job description

Johnson & Johnson Innovative Medicine is seeking a Domain Specialist in Manila to join the Customer Insights & Analytics team. You will execute customer case operations and optimize processes to support sales analytics decisions.

You will collaborate with cross-functional teams, train stakeholders, and help implement best practices in data analytics within a globally integrated GS framework.