Automation-Driven Customer Insights Specialist

8388-Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity; Taguig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Johnson & Johnson is seeking a Domain Specialist to join the Customer Insights & Analytics team in a data-driven role. You will execute customer case operations, act as the primary expert for analytics tools, and drive efficiency through cross-functional collaboration.

The role requires a strong background in data analytics, BI concepts, and data governance. You will train stakeholders, document processes, and stay current with industry trends to deliver actionable insights.

Qualifications

• Bachelor’s degree required.

Responsibilities

• Execute customer case operations to ensure smooth workflow.
• Serve as the primary expert on the Customer Insights & Analytics tool across departments.
• Conduct trainings to educate stakeholders on the tool’s functionality and benefits.
• Collaborate with data analysts to identify efficiency improvements.
• Develop documentation (manuals, training materials, case studies).
• Stay updated on data analytics trends in the MedTech field.

Skills

Analytical thinking

Communication

Independent work

Project management

Cross-functional collaboration

BI concepts

Data governance

Data quality

Data analysis

Education

Bachelor’s degree in Business Management or related field

Tools

Process Mapping Tools

Job description

Johnson & Johnson is seeking a Domain Specialist to join the Customer Insights & Analytics team in a data-driven role. You will execute customer case operations, act as the primary expert for analytics tools, and drive efficiency through cross-functional collaboration.

The role requires a strong background in data analytics, BI concepts, and data governance. You will train stakeholders, document processes, and stay current with industry trends to deliver actionable insights.