Customer Insight & Survey Specialist

Archer Manpower And Services Inc.; Pampanga; On-site; PHP 167,400 - 279,000; Full time

Job summary

Archer Manpower And Services Inc. is seeking a detail-oriented Survey Specialist to conduct customer satisfaction surveys, collect feedback, and prepare accurate reports. You will interact with customers, record responses, and help drive improvements through data-driven insights.

The role requires strong communication, meticulous data handling, and proficiency in Microsoft Office and Google Workspace. Fresh graduates are welcome to apply, with fieldwork as needed.

Qualifications

• High School Graduate, Senior High School Graduate, or College Level are welcome to apply.
• Fresh graduates are welcome to apply.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• Ability to work independently and as part of a team.
• Willing to conduct fieldwork when necessary.

Responsibilities

• Conduct outbound calls to customers to complete satisfaction surveys.
• Handle inbound calls from customers participating in survey activities.
• Ask survey questions following company guidelines and record responses accurately.
• Maintain professionalism and provide excellent customer service during every interaction.
• Update customer information and survey records in the system.
• Meet daily and monthly survey targets while ensuring data accuracy.
• Escalate customer concerns or complaints to the appropriate department when necessary.
• Prepare and submit daily accomplishment reports.
• Perform other duties assigned by the immediate supervisor.

Skills

Customer Service

Data Collection

Data Entry

Survey Administration

Communication Skills

Analytical Thinking

Time Management

Microsoft Excel

Report Preparation

Education

High School Graduate

Senior High School Graduate

College Level welcome

Tools

Microsoft Excel

Google Workspace

Job description

Archer Manpower And Services Inc. is seeking a detail-oriented Survey Specialist to conduct customer satisfaction surveys, collect feedback, and prepare accurate reports. You will interact with customers, record responses, and help drive improvements through data-driven insights.

The role requires strong communication, meticulous data handling, and proficiency in Microsoft Office and Google Workspace. Fresh graduates are welcome to apply, with fieldwork as needed.