Customer Fulfillment Division Head

Magna Prime Chemical Technologies, Inc.; Santa Maria; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Magna Prime Chemical Technologies, Inc. is seeking a seasoned Fulfillment Lead to oversee the end-to-end order-to-delivery cycle from receipt to final dispatch.

You will align customer fulfilment strategies with growth and profitability, optimizing warehouse, logistics, and transportation operations for reliability and efficiency. You will drive continuous improvement, manage KPIs, and lead cross-functional teams across multiple facilities, ensuring accurate, fast, and customer-centric

Qualifications

• Experience leading end-to-end order fulfilment and warehouse operations.
• Strong KPI focus for on-time delivery, accuracy, and cycle time.
• Lean mindset with continuous improvement experience.
• Ability to lead cross-functional teams across multiple facilities.

Responsibilities

• Direct and manage the complete order-to-delivery cycle, coordinating sales, inventory, warehousing, and transportation.
• Monitor fulfilment cycle times, order accuracy, on-time delivery, service levels, and KPIs to identify bottlenecks and improve results.
• Establish escalation pathways and lead cross-functional responses to resolve disruptions, stockouts, and delivery delays.
• Design, develop, and execute customer fulfilment strategies that support growth, profitability, and service reliability.
• Collaborate with sales and supply chain teams on demand forecasting, capacity planning, and peak-season readiness.
• Define, track, and report KPIs and service levels ensuring alignment with targets.
• Oversee daily warehouse operations including receiving, storage, inventory control, picking, packing, and dispatch.
• Optimise space utilisation, workflows, freight costs, and overall logistics efficiency.
• Apply lean principles or automation to improve processes and lead continuous improvement initiatives.
• Uphold safety, quality, inventory accuracy, and operational standards across internal and external warehouses.
• Keep customer needs at the center of fulfilment decisions for fast, accurate delivery.
• Lead cross-functional teams with accountability, collaboration, and high performance.
• Anticipate challenges and implement preventive measures before they affect customers.
• Make sound decisions when managing complex supply chain issues and urgent escalations.

Skills

End-to-end fulfilment

Warehouse operations

Logistics management

Supply chain operations

KPI management

On-time delivery

Inventory control

Demand planning

3PL coordination

Lean/continuous improvement

Cross-functional leadership

Communication

Stakeholder management

Job description

About the role

Lead and oversee the end-to-end order fulfilment cycle, from order receipt through final delivery. This role aligns customer fulfilment strategies with company growth and profitability objectives while optimising internal and external warehouse, logistics, and transportation operations. You will drive reliable service, operational efficiency, continuous improvement, and customer satisfaction across the fulfilment network.

Key responsibilities

• Direct and manage the complete order-to-delivery cycle, coordinating sales, inventory, warehousing, and transportation activities.

• Monitor fulfilment cycle times, order accuracy, on-time delivery, service levels, and other key performance indicators to identify bottlenecks and improve results.

• Establish escalation pathways and lead cross-functional responses to resolve fulfilment disruptions, stockouts, inventory discrepancies, and delivery delays.

• Design, develop, and execute customer fulfilment strategies that support business growth, profitability, scalability, and service reliability.

• Collaborate with sales and supply chain teams on demand forecasting, capacity planning, resource allocation, and preparation for peak seasons.

• Define, track, and report divisional KPIs and service level agreements, ensuring alignment with organisational targets.

• Oversee daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch.

• Optimise facility space utilisation, workflows, freight costs, warehousing expenses, and overall logistics efficiency.

• Evaluate warehouse and logistics processes, apply lean principles or automation where appropriate, and lead continuous improvement initiatives.

• Uphold safety, quality, inventory accuracy, and operational standards across internal facilities and external third-party logistics warehouse operations.

• Keep customer needs at the centre of fulfilment decisions to support accurate, fast, and reliable order delivery.

• Inspire, mentor, and lead cross-functional teams while fostering accountability, collaboration, and high performance.

• Anticipate operational challenges and logistics bottlenecks, implementing preventive measures before they affect customers.

• Make sound, timely decisions when managing complex supply chain issues, urgent escalations, and competing operational priorities.

What we're looking for

• Experience leading end-to-end order fulfilment, warehouse, logistics, or supply chain operations.

• Strong strategic planning and operational management capability, with the ability to connect fulfilment performance to broader business objectives.

• Demonstrated experience managing KPIs such as on-time delivery, order accuracy, fulfilment cycle time, service levels, and cost performance.

• Strong problem-solving and decision-making skills, particularly in fast-paced operational environments.

• Knowledge of warehouse management, inventory control, transportation coordination, demand planning, and third-party logistics operations.

• A continuous improvement mindset and familiarity with lean processes, workflow optimisation, or operational automation.

• Strong customer focus and commitment to delivering accurate, fast, and reliable fulfilment outcomes.

• Proven ability to lead, coach, and develop cross-functional teams across multiple facilities or operating partners.

• Excellent communication, stakeholder management, organisation, and prioritisation skills.

• A results-oriented approach with the ability to manage operational performance, cost control, quality, safety, and profitability objectives.