Customer-Focused IT Operations Associate

RCBC; Muntinlupa; On-site; PHP 260,000 - 480,000; Full time

Job summary

RCBC is seeking an IT Infrastructure Officer responsible for planning, organizing, and executing IT infrastructure and systems in accordance with bank standards and compliance laws. The role covers IT operations management, support/maintenance of apps, and development of new technical solutions.

The ideal candidate will ensure service efficiency, participate in process improvements, engage with clients for excellent service, and handle administrative tasks methodically.

Qualifications

• Graduated with a 4-year degree.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and manages time well.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can engage with people professionally.
• Compassionate, service-oriented, and committed to order, quality and accuracy.

Responsibilities

• Plan, organize, and execute IT infrastructure and systems per bank standards and regulations.
• Manage IT operations to meet customer requirements and support/maintain existing applications; develop new technical solutions.
• Support process improvements and technology implementations across branch systems in line with bank policies.
• Engage with the bank's clients to deliver excellent customer service and experience.

Skills

IT infrastructure

Customer service

Time management

Security awareness

Empathy

Education

Bachelor's degree (4-year)

Job description

RCBC is seeking an IT Infrastructure Officer responsible for planning, organizing, and executing IT infrastructure and systems in accordance with bank standards and compliance laws. The role covers IT operations management, support/maintenance of apps, and development of new technical solutions.

The ideal candidate will ensure service efficiency, participate in process improvements, engage with clients for excellent service, and handle administrative tasks methodically.