Customer Expert - GDS Account | TP McKinley

Rouxel TP; Taguig; On-site; PHP 559,000 - 669,000; Full time

Job summary

ROUXEL TP is hiring a Travel Support Agent in Manila to handle customer inquiries on flight reservations, ticketing, cancellations, rebooking, and itinerary changes in a fast-paced travel BPO. You will utilize GDS tools to manage bookings, provide accurate information, and ensure compliance with procedures.

The role requires at least 6 months of GDS experience, a Senior High School diploma, and willingnessto work onsite at McKinley.

Qualifications

• 6+ months GDS experience in travel bookings or related service.
• Senior High School diploma required.
• Willing to work onsite at McKinley, Taguig.

Responsibilities

• Handle customer inquiries related to flight reservations and tickets.
• Process cancellations, rebooking, and itinerary changes.
• Provide accurate travel information and resolve concerns with high-quality service.

Skills

GDS experience

Customer service

Travel booking

Education

Senior High School Graduate

Job description

About the job

Handle customer inquiries related to flight reservations, ticketing, cancellations, rebooking, and itinerary changes in a fast-paced BPO environment. Use Global Distribution System (GDS) tools to manage travel bookings, provide accurate travel information, and resolve customer concerns while ensuring excellent customer service and compliance with established procedures.

Required Experience

• At least 6 months Global Distribution System experience (BPO or non-BPO sector)
• At least Senior High School Graduate
• Willing to work onsite at McKinley

Compensation

• Earn as much as PHP55,000

Recruitment Hub Hours

Monday-Friday | 10:00 AM - 7:0 PM