Customer Expert - Cruise Account | TP MOA

Teleperformance; Pasay; On-site; PHP 269,000 - 322,000; Full time

Benefits offered by this job

Sign-on bonus

HMO

Career growth opportunities

Job summary

Teleperformance in Pasay is seeking an on-site Cruise Guest Services agent to assist guests with pre-cruise registration, documentation, and itinerary questions. You will modify existing reservations, including name changes, date shifts, and cabin upgrades, and resolve guest service issues to ensure satisfaction.

The role welcomes graduates of High School or Senior High School, with or without call center experience, and offers career growth opportunities along with an attractive sign-on bonus

Qualifications

• Graduate of at least High School or Senior High School.
• With or without call center experience are encouraged to apply.
• Amenable to work on-site.

Responsibilities

• Assist guests with pre-cruise registration, documentation, and onboard itinerary questions.
• Modify existing reservations, including guest name changes, date shifts, and cabin upgrades.
• Resolve guest service issues before and after travel to ensure customer satisfaction.

Skills

Customer service

Communication

Education

High School or Senior High School graduate

Job description

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Job Description:

• Assist guests with pre-cruise registration, documentation, and onboard itinerary questions.

• Modify existing reservations, including guest name changes, date shifts, and cabin upgrades.

• Resolve guest service issues before and after travel to ensure customer satisfaction.

Qualifications:

• Graduate of at least High School or Senior High School

• With or without call center experience are encouraged to apply

• Amenable to work on-site

Benefits:

• Earn up to Php26,500 plus Php 20,000* sign-on bonus

• HMO

• Career growth opportunities