Customer Experience Specialist - Support, Feedback & Growth

MyHealthyWay Clinic and Laboratory Corp.; Mandaluyong; On-site; PHP 201,000 - 357,000; Full time

Job summary

MyHealthyWay Clinic and Laboratory Corp. is seeking a dedicated customer support specialist to assist clients via phone, email, and live chat.

You will identify and resolve issues, collect feedback, and help improve products and processes while building strong client relationships. The role requires collaboration with product design, sales, marketing, and account management teams to map customer journeys and close gaps in experience.

Qualifications

• Provide customer support through phone, email and live chat.
• Identify and resolve customer issues quickly.
• Collect feedback to improve products, services and processes.
• Build strong relationships with customers by providing personalized support.
• Track customer interactions before, during, and after a purchase.
• Identify gaps in customer experience.
• Recommend strategies to improve customer experience.
• Collaborate with internal stakeholders such as product design, sales, marketing, and account management.
• At least High School Graduate.
• Excellent oral and written communication skills.

Responsibilities

• Provide support to customers through phone, email, and live chat.
• Quickly identify and resolve customer issues.
• Gather customer feedback to improve products, services, and processes.
• Build strong relationships with customers by providing personalized support.
• Keep track of customer interactions before, during, and after a purchase.
• Identify gaps in customer experience.
• Recommend strategies to improve customer experience.
• Collaborate with internal stakeholders such as product design, sales, marketing, and account management.

Skills

Communication skills

Oral communication

Written communication

Education

High School Graduate

Tools

Phone systems

Live chat platform

Email handling

Job description

MyHealthyWay Clinic and Laboratory Corp. is seeking a dedicated customer support specialist to assist clients via phone, email, and live chat.

You will identify and resolve issues, collect feedback, and help improve products and processes while building strong client relationships. The role requires collaboration with product design, sales, marketing, and account management teams to map customer journeys and close gaps in experience.