Executives-Voice-Customer Service

EXL Talent Acquisition Team; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

EXL is seeking a Customer Support representative to provide high quality service by resolving customer queries and funding transactions in a timely manner. You will handle inbound phone support and coordinate with the appropriate departments to respond to claims status and inquiries.

You will join EXL's funding team, ensure the accuracy of information, and contribute to continuous process improvements. Prior BPO experience is valued, with strong computer navigation and keyboarding skills.

Qualifications

• Minimum 2 years of college education in any field.
• Customer service representative with minimum of 1 year of BPO experience.
• Good Computer navigation and keyboarding skills.

Responsibilities

• Provides high quality customer service in resolving queries or funding transactions in a timely manner.
• Provides inbound phone support and initiates required action for response to customer service requests for claims status/inquiries.
• Communicates changes to the appropriate departments and ensures service quality for employees and members.

Skills

Customer Support

Education

Minimum 2 years of college education in any field

Job description

• Provides high quality customer service in resolving queries of customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
• Provides inbound phone support.
• Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
• Ensures and provides quality service to both Aetna employees and members while administering their HRA.
• Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
• Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Responsibilities

Primary Internal Interactions

• EXL Process business leadership team, when necessary

Qualifications

• Minimum 2 years of college education in any field
• Customer service representative with minimum of 1 year of BPO experience
• Good Computer navigation and keyboarding skills

Required Skills

• Customer Support

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.