Customer Experience Specialist: Elevate Satisfaction

Asiacruit; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Asiacruit is a leading recruitment and talent solutions provider committed to connecting exceptional talent with outstanding organizations across Asia. We value innovation, customer satisfaction, collaboration, and continuous improvement in everything we do.

The Customer Experience Specialist will deliver exceptional customer service, serving as the primary contact for customers, handling inquiries, resolving concerns, and identifying opportunities to improve satisfaction and loyalty.

Qualifications

• Bachelor's degree in business administration, communications, marketing, hospitality, or related field.
• Minimum of 2 years in customer service, customer support, customer success, or customer experience roles.
• Strong verbal and written communication skills.
• Experience using CRM platforms and customer support tools.
• Proficiency in Microsoft Office applications.
• Highly organized, detail-oriented, and customer-focused.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat and other channels.
• Provide timely, professional, and empathetic support to customers.
• Resolve customer concerns and service issues to ensure a positive experience.
• Build and maintain strong customer relationships to promote loyalty and retention.
• Gather, analyze, and document customer feedback and trends to improve service quality.
• Prepare reports and insights to support customer experience strategy.

Skills

Communication

CRM experience

Problem solving

MS Office

Organized

Customer focus

Education

Bachelor's degree

Tools

CRM software

Job description

Asiacruit is a leading recruitment and talent solutions provider committed to connecting exceptional talent with outstanding organizations across Asia. We value innovation, customer satisfaction, collaboration, and continuous improvement in everything we do.

The Customer Experience Specialist will deliver exceptional customer service, serving as the primary contact for customers, handling inquiries, resolving concerns, and identifying opportunities to improve satisfaction and loyalty.