Customer Experience Specialist – Call Center

Metacom Careers; Pasig; On-site; PHP 246,000 - 335,000; Full time

Job summary

Metacom Careers is seeking a customer service specialist in the Philippines to handle calls, resolve inquiries and provide information about products and services. You will schedule appointments and manage customer accounts while collaborating with team members to enhance the overall customer experience.

Ideal candidates have a Bachelor's degree in a relevant field and 0–2 years of experience in a call center or customer service role, with strong English communication.

Qualifications

• Bachelor's degree in a relevant field.
• 0–2 years in a call center or customer service role.
• Strong English communication skills.

Responsibilities

• Handle calls and resolve inquiries.
• Provide information about products and services.
• Schedule appointments and manage customer accounts.
• Collaborate with team members to enhance customer experience.

Skills

Customer service

Call center

English communication

Education

Bachelor's degree

Job description

Metacom Careers in the Philippines is seeking a customer service specialist to handle calls, resolve inquiries, and provide information about products and services. You will schedule appointments and manage customer accounts while collaborating with team members to enhance the overall customer experience.

Ideal candidates have a Bachelor’s degree in a relevant field, 0–2 years in a call center or customer service role, and strong English communication.