Customer Experience Specialist

Jobtailor; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Jobtailor in the Philippines is seeking a Customer Experience Specialist to be the main point of contact for our global clientele. You will ensure customers receive world-class assistance and guide them through our product ecosystem, resolving technical or procedural inquiries with precision and empathy.

The role demands attention to detail, strong communication, and the ability to work independently across shifting schedules.

Qualifications

• Minimum 2 years of experience in Customer Support.
• Strong attention to detail and organizational skills.
• Excellent oral and written communication.
• Ability to work independently and in shift schedules.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Ability to build and maintain positive client relationships.
• Problem-solving and analytical abilities.
• Basic knowledge of procurement or maritime industries is a plus.

Responsibilities

• Serve as the primary contact for our global clientele and ensure world-class assistance.
• Guide customers through the product ecosystem and resolve inquiries with precision and empathy.

Skills

Attention to Detail

Organizational Skills

Multi-Tasking

Process-Oriented

Communication skills

Customer Support

Relationship Building

Problem Solving

Analytical Skills

Industry Knowledge (Procurement/Mar it

Tools

Microsoft Office

Outlook

Excel

Word

PowerPoint

Job description

A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world‑class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy.

Requirements

• Strong attention to detail, organized, ability to multi‑task & to work independently.
• Should be process‑oriented
• Excellent communication skills; both oral and written
• At least 2 years’ experience in Customer Support
• Ability to build and maintain a positive relationship with clients
• Excellent communication skills
• Excellent in customer service skills and orientation
• Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint.
• Amenable to work in shifting schedule
• Problem‑Solving and Analytical Skills
• Has at least a basic Industry Knowledge (Procurement Process/ Maritime)

ATS Optimization Keywords

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Soft Skills

• Attention to Detail
• Organizational Skills
• Multi‑Tasking Ability
• Process‑Oriented Mindset
• Empathy