Customer Experience Intern — Hybrid Night Shift (Manila)

Pioneer Square Brands; Pasig; Hybrid; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Profit sharing

Hybrid work arrangement

Job summary

Pioneer Square Brands in Manila is offering a Customer Experience Intern role to support the Customer Experience team with inquiries, order management, warranty support, and cross-functional coordination.

The internship provides hands-on experience in customer service, operations, and business communication, with a fixed night shift in a hybrid setup at Silver City, Pasig, ideal for students pursuing degrees in communications or business.

Qualifications

• Excellent verbal and written English communication skills with a strong customer-centric mindset.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Currently pursuing or recently completed a Bachelor's degree in Communication, Marketing, Business Administration, or a related field is preferred.

Responsibilities

• Serve as a point of contact for customers through phone, email, and other communication channels, delivering exceptional customer service.
• Manage customer inquiries by identifying needs, providing accurate information, and ensuring timely resolution.
• Handle customer complaints professionally by offering appropriate solutions and escalating complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions, account updates, and related documentation.
• Process Return Merchandise Authorization (RMA) requests, conduct invoice inspections, and ensure timely completion of related transactions.
• Proactively communicate order updates, estimated delivery dates (ETAs), and shipment tracking information to customers and partners.
• Support warranty-related inquiries and coordinate with internal teams to ensure prompt resolution.
• Assist in conducting weekly open order reviews, identify order issues, and communicate updates with internal stakeholders and business partners.
• Collect customer feedback to improve processes, products, and overall customer experience.
• Utilize company systems and tools to manage customer requests efficiently while meeting established service level agreements (SLAs).
• Collaborate with cross-functional teams to ensure seamless customer support.
• Perform other duties and special projects as assigned.

Skills

Customer-centric mindset

Excellent English communication

Education

Bachelor's degree (pursuing/completed)

Tools

Excel

Outlook

Word

Job description

Pioneer Square Brands in Manila is offering a Customer Experience Intern role to support the Customer Experience team with inquiries, order management, warranty support, and cross-functional coordination.

The internship provides hands-on experience in customer service, operations, and business communication, with a fixed night shift in a hybrid setup at Silver City, Pasig, ideal for students pursuing degrees in communications or business.