Customer Experience & Growth Lead - Sports Retail

Decathlon Festival Mall; Parañaque; On-site; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO health coverage from Day 1

20% teammate discount

Ambassadorship Voucher Php 10,000

Shareholder opportunity

Job summary

Decathlon Philippines is seeking a Customer Service Manager to oversee all customer touchpoints at the store. The role reports to the store leader, with responsibilities spanning engagement policies, partnerships, and in-store campaigns.

You will lead a small team, drive revenue through customer-centric initiatives, and ensure smooth payment processes. A Bachelor's degree and proven leadership in service or retail are required.

Qualifications

• Bachelor's/College degree required.
• Proven leadership in customer service, retail operations or hospitality.
• Creative approach to customer satisfaction and problem-solving.
• Strong interpersonal skills with external mall relationships.
• Ability to guide and motivate a small, agile team.

Responsibilities

• Lead customer engagement & partnerships policies and store experience.
• Act as Growth Partner promoting sustainability initiatives and value-added services.
• Coordinate local payment methods and store cash-flow processes.

Skills

Leadership

Customer service

Retail operations

Team management

Hospitality

Education

Bachelor's degree

Job description

Decathlon Philippines is seeking a Customer Service Manager to oversee all customer touchpoints at the store. The role reports to the store leader, with responsibilities spanning engagement policies, partnerships, and in-store campaigns.

You will lead a small team, drive revenue through customer-centric initiatives, and ensure smooth payment processes. A Bachelor's degree and proven leadership in service or retail are required.