Customer Experience & Partnerships Leader

decathlon-philippines-inc; Parañaque; On-site; PHP 420,000 - 560,000; Full time

Benefits offered by this job

HMO health coverage from Day 1

20% Teammate discount

Ambassadorship Voucher Php 10,000

Shareholder opportunity

Job summary

Decathlon Philippines is seeking a Customer Service Manager to oversee all customer touchpoints in the assigned Decathlon store. The role reports to the store leader and focuses on creating an engaging store experience, loyalty programs, and seamless checkout processes.

The ideal candidate demonstrates proven leadership in customer service or retail operations, strong interpersonal skills, and a passion for sports.

Qualifications

• Proven leadership experience in customer service, retail operations, or hospitality.
• Strong interpersonal and communication skills.
• Energetic and optimistic with team leadership abilities.
• Creative, customer-focused problem solving.
• Passion for sports and a consumer-centric mindset.

Responsibilities

• Lead customer engagement and store-wide customer experience initiatives.
• Partner in business growth, promoting sustainability and value-added services.
• Manage local payment processing policy and ensure smooth checkout.

Skills

Leadership

Customer service

Communication

Team motivation

Interpersonal skills

Education

Bachelor's degree

Job description

Decathlon Philippines is seeking a Customer Service Manager to oversee all customer touchpoints in the assigned Decathlon store. The role reports to the store leader and focuses on creating an engaging store experience, loyalty programs, and seamless checkout processes.

The ideal candidate demonstrates proven leadership in customer service or retail operations, strong interpersonal skills, and a passion for sports.