Customer Experience & Growth Lead

Regus; Parañaque; On-site; PHP 446,000 - 725,000; Full time

Job summary

Regus is seeking a Customer Services Manager to oversee an on-site centre, driving performance and customer satisfaction. You will have autonomy to run the centre as your own business, manage challenges, and provide tours to prospective customers while upselling to existing clients.

The role emphasizes passion, drive, ownership, and resilience, with a focus on delivering world-class service and a positive customer experience across the centre.

Qualifications

• Experience delivering against targets while leading a small, close-knit team.
• Experience running a flexible workspace centre, store, restaurant, or site with high customer focus.
• Right mindset: passion, drive, ownership and resilience.

Responsibilities

• Manage all on-site operations and centre performance.
• Lead and develop a small on-site team to meet targets.
• Upsell to existing customers and build brand ambassadors for the centre and IWG.

Skills

Team leadership

Customer focus

Sales mindset

Job description

Regus is seeking a Customer Services Manager to oversee an on-site centre, driving performance and customer satisfaction. You will have autonomy to run the centre as your own business, manage challenges, and provide tours to prospective customers while upselling to existing clients.

The role emphasizes passion, drive, ownership, and resilience, with a focus on delivering world-class service and a positive customer experience across the centre.