Customer Experience Executive

OPERAVA Global Solutions; Philippines; Remote; PHP 360,000 - 600,000; Full time

Job summary

OPERAVA Global Solutions is seeking a Customer Experience Executive in the Philippines. You will engage in omnichannel support, assist with onboarding and client retention, and handle escalation and CSAT monitoring to ensure high-quality client operations.

Role assignments depend on available posts and your skills. Professionals are matched to client requirements to deliver tailored support across multiple tracks, from customer care to account management.

Qualifications

• No specific degree required; roles are open to all experience levels.
• Tracks align with client requirements based on skills and postings.
• Professionals are matched to client need, not treated as interchangeable.

Responsibilities

• Provide omnichannel support (live chat, email, ticketing).
• Handle Tier 1–2 technical help desk tasks.
• Assist customer onboarding and retention.
• Monitor CSAT and escalate issues as needed.

Skills

Omnichannel Support

Customer Care

Client Account Management

Customer Success

Escalation Resolution

Job description

May be assigned to specific related tasks on available posts or based on your skills in customer care, technical help desk, omnichannel communication, or client account management.

All Experience Levels (Associate to Senior)

The role

OPERAVA Customer Experience Executive

May be assigned to specific related tasks on available posts or based on your skills in customer care, technical help desk, omnichannel communication, or client account management.

Assignments depend on available posts and your skills. Professionals are matched to each client’s requirements rather than treated as interchangeable — the quality of the assigned professional directly affects the quality of the client’s operation.

Typical assignments

What you may work on

• Omnichannel Support (Live Chat, Email & Ticket Resolution)
• Technical Help Desk & Incident Triage (Tier 1 & Tier 2)
• Customer Success, Onboarding & Client Retention
• Escalation Management, CSAT Monitoring & Quality Assurance

Specializations

Skills tracks

Choose the specialization that best fits your experience when you apply.

• Inbound Customer Care & Service Technical Support & Help Desk Operations (Tier 1 & Tier 2)
• Omnichannel Support (Live Chat, Email & Ticket Intake)
• Client Account Management & Customer Retention
• Customer Success & Client Onboarding
• Escalation Resolution & Case Management
• Voice & Telephony Customer Communications
• Social Media Customer Support & Community Care
• E-Commerce & Order Processing Support
• Quality Monitoring, CSAT & Quality Assurance
• VIP & Enterprise Client Relationship Management
• General Customer Experience & Client Support

How hiring works

Five steps

01

Initial / AI-Assisted Evaluation

An interactive first evaluation of your background, technical literacy and communication profile — online, through Recruitment AVA or the application form.

02

Skills & Specialization Assessment

Practical tests tailored to the track: software tasks, customer-support scenarios or operational accuracy exercises.

03

Talent Acquisition Interview

A conversation with OPERAVA talent specialists to align your goals, availability and specialization track.

04

Client Alignment Interview

For dedicated client engagements, a match and interview with the client team you would join.

05

Engagement Documentation

Final selection, onboarding documentation, equipment provisioning and project start.