Customer Experience Coordinator - Job Code: 1784908145597

Coconut.; Philippines; Remote; PHP 385,000 - 522,000; Part time

Benefits offered by this job

13th Month Pay

Paid Time Off

Comprehensive Healthcare

Life Insurance

Mental Health Support

Family leave

Job summary

Coconut is seeking a Customer Experience Coordinator to manage inbound calls, qualify sales inquiries, and schedule appointments within our CRM while delivering consistent, high-quality service.

This part-time role (30 hours/week) follows CST business hours, offering growth, comprehensive benefits, and a supportive team focused on reliable client partnerships.

Qualifications

• Excellent spoken and written English, with confidence handling inbound phone calls.
• Experience in customer service, inside sales, or appointment setting.
• Strong organizational skills and attention to detail, particularly when managing schedules and CRM updates.

Responsibilities

• Answer inbound phone calls and determine whether the caller needs sales assistance or customer service.
• Qualify incoming sales inquiries and schedule appointments through the CRM.
• Follow up with sales leads via phone until an appointment is booked or the lead is disqualified.
• Handle customer service inquiries and answer general questions.
• Schedule service appointments for existing customers.
• Escalate complex customer issues to the business owner when needed.
• Manage calendars for sales and service appointments.
• Update customer records and maintain accurate CRM data.
• Perform general administrative support to keep scheduling and customer information organized.

Skills

Inbound calls

CRM experience

Appointment setting

Customer service

Lead follow-up

Calendar management

Data entry

Tools

CRM

Scheduling tools

Job description

Customer Experience Coordinator - Job Code: 1784908145597

Description

At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. We believe success happens when everyone wins. Clients achieve their goals, and our virtual professionals find purpose and growth in their work. We're currently looking for top talent to fill the role below:

Role: Customer Experience Coordinator

Monthly Rate: $650

Availability: Part-time 30 hours/week

Time Zone: CST Business Hours

Requirements

Experience Needed/Responsibilities:

• Answer inbound phone calls and determine whether the caller needs sales assistance or customer service.
• Qualify incoming sales inquiries and schedule appointments through the CRM.
• Follow up with sales leads via phone until an appointment is booked or the lead is disqualified.
• Handle customer service inquiries and answer general questions.
• Schedule service appointments for existing customers.
• Escalate complex customer issues to the business owner when needed.
• Manage calendars for sales and service appointments.
• Update customer records and maintain accurate CRM data.
• Perform general administrative support to keep scheduling and customer information organized.

Good to have:

• Experience working with home service or service-based businesses.
• Comfortable making follow-up calls and nurturing leads over multiple touchpoints.
• Previous experience using CRM systems and scheduling tools.

Non-negotiable Requirements:

• Excellent spoken and written English, with confidence handling inbound phone calls.
• Experience in customer service, inside sales, or appointment setting.
• Strong organizational skills and attention to detail, particularly when managing schedules and CRM updates.

Industry/Tools Experience:

• CRM

Benefits

• Competitive Salary – We recognize your skills and experience with a great compensation package.
• 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus?
• Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all!
• US Holidays Off – Enjoy 12 paid US holidays throughout the year.
• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.
• Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits.
• Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind.
• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.
• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
• Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too!
• Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.

Some benefits may vary. Full details will be provided during the onboarding process.