Customer Experience & Compliance Specialist

Prudential plc; Cebu City; On-site; PHP 279,000 - 424,000; Full time

Job summary

Prudential plc is seeking an experienced customer center professional to respond to inquiries about products and services, resolve complaints, and perform essential administrative tasks to support operations across the branch network.

The role emphasizes accurate data handling, documentation, and active participation in process improvements, with opportunities to engage in user acceptance testing and Jira-based requirements.

Qualifications

• Provides excellent customer service by handling inquiries about products and services.
• Manages and resolves customer complaints to ensure satisfaction.
• Performs administrative tasks at the Customer Center and supports process improvement.

Responsibilities

• Interact with customers to provide information in response to inquiries about products and services.
• Handle and resolve complaints and forward complex cases to back-end as needed.
• Conduct end-of-day reconciliations and manage daily transactions and postings.
• Assist in documentation and enhancement of processes, guidelines, and procedures.

Skills

Customer service

Communication

Attention to detail

Tools

Jira

Job description

Prudential plc is seeking an experienced customer center professional to respond to inquiries about products and services, resolve complaints, and perform essential administrative tasks to support operations across the branch network.

The role emphasizes accurate data handling, documentation, and active participation in process improvements, with opportunities to engage in user acceptance testing and Jira-based requirements.