Customer Experience Coach: Elevate CS Teams & NPS

TaskUs; Meycauayan; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive industry salaries

Comprehensive benefits packages

Career growth opportunities

Job summary

TaskUs is hiring a Communications Coach in Meycauayan, Bulacan. The successful candidate will innovate communication strategies to enhance customer experience and improve team performance.

You will lead coaching sessions focused on effective communication and de-escalation techniques, aiming to elevate service levels for our clients. A team of coaches will work to refine communication across various platforms while ensuring alignment with quality assurance processes.

Qualifications

• At least two years of relevant Team Leader experience in an outsourcing context.
• Managing a minimum of 10 teammates in a customer support role.
• Previous experience in phone, email, and live chat customer support roles.

Responsibilities

• Design, implement, and lead a comprehensive communication coaching framework.
• Conduct 1-on-1 coaching sessions and group workshops.
• Work with QA to align communication metrics with operational KPIs.

Skills

Verbal and written communication skills

Process excellence experience

Flexibility and willingness to work on different shifts

Tools

ZenDesk

CRM tools

Job description

TaskUs is hiring a Communications Coach in Meycauayan, Bulacan. The successful candidate will innovate communication strategies to enhance customer experience and improve team performance.

You will lead coaching sessions focused on effective communication and de-escalation techniques, aiming to elevate service levels for our clients. A team of coaches will work to refine communication across various platforms while ensuring alignment with quality assurance processes.