Customer Experience Advocate

Boldr Impact; Manila, Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Job summary

Boldr is seeking a Customer Advocate to engage with customers, address inquiries, and resolve complaints with empathy and professionalism. You'll collaborate with internal and external teams to ensure accurate information and timely service.

You'll need 6 months to 1 year in customer service, strong written and verbal communication, and comfort with cloud-based tools like Google Drive and MS Office. Join us to deliver outstanding client experiences.

Qualifications

• 6 months to 1 year of customer service experience.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office.
• Excellent reading, verbal, and written communication skills.
• Strong phone handling skills.
• Ability to learn and navigate new technology quickly.
• Customer orientation and ability to adapt to different customer characters.

Responsibilities

• Interact with customers to provide accurate information with empathy and professionalism.
• Perform problem tracking and ensure issues are documented, prioritized, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet expectations.
• Identify opportunities and recommendations for process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Work with external teams to stay updated on product and service knowledge.

Skills

Curious and authentic

Analytical thinker

Customer-focused

Excellent communication

Tools

Google Drive

Google Sheets

Google Docs

MS Office

Job description

Boldr is seeking a Customer Advocate to engage with customers, address inquiries, and resolve complaints with empathy and professionalism. You'll collaborate with internal and external teams to ensure accurate information and timely service.

You'll need 6 months to 1 year in customer service, strong written and verbal communication, and comfort with cloud-based tools like Google Drive and MS Office. Join us to deliver outstanding client experiences.