Customer Experience Assistant Manager

SEAOIL Philippines, Inc.; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking a Customer Experience Assistant Manager to develop strategies that enhance customer experience across all touchpoints. The ideal candidate will lead initiatives to improve satisfaction and loyalty, collaborating with various teams to implement customer service standards.

Applicants should have 5 to 7 years of experience in customer experience or related fields and a Bachelor's degree in Marketing, Business Administration, or similar disciplines. Join us and make a difference.

Qualifications

• 5–7 years of experience in customer experience or related fields.
• Proven experience in optimizing customer journeys and service standards.
• Strong skills in customer feedback analysis.

Responsibilities

• Lead customer journey mapping and optimization.
• Manage customer feedback initiatives for experience improvement.
• Develop customer experience standards and guidelines.
• Enhance loyalty program experience to boost retention.
• Support training programs to improve service delivery.

Skills

Customer experience management

Customer journey mapping

VOC/NPS/CSAT analysis

Brand marketing

Retail operations

Education

Bachelor’s degree in Marketing, Business Administration, Communications, Psychology, or related field

Job description

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here’s your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Experience Assistant Manager!

What is this role about?

This role will lead the development and execution of customer experience strategies across physical and digital touchpoints by optimizing customer journeys, strengthening service standards, and driving customer satisfaction, loyalty, and engagement. This role will also support Retail Learning and Development initiatives related to customer experience enhancement.

What will YOU do?

• Lead customer journey mapping and optimization to improve overall customer experience across touchpoints
• Manage VOC, NPS, CSAT, and customer feedback initiatives to gather actionable insights for customer experience improvement
• Develop customer experience standards and service guidelines to ensure consistent and high‑quality customer interactions
• Enhance loyalty program customer experience to strengthen customer retention and engagement
• Support customer experience training programs to improve service delivery and customer interactions
• Collaborate with Operations, Marketing, Digital, and Retail teams to align customer experience initiatives across the organization
• Evaluate customer experience initiatives and KPIs to ensure effectiveness and continuous improvement

What will YOU need?

• At least 5–7 years of experience in customer experience, customer service, brand marketing, or retail operations
• Experience in customer journey mapping, VOC/NPS/CSAT analysis, and service improvement initiatives
• Bachelor’s degree in Marketing, Business Administration, Communications, Psychology, or related field