Customer Experience Strategy Lead

SEAOIL Philippines, Inc.; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

SEAOIL Philippines, Inc. is seeking a Customer Experience Assistant Manager to develop strategies that enhance customer experience across all touchpoints. The ideal candidate will lead initiatives to improve satisfaction and loyalty, collaborating with various teams to implement customer service standards.

Applicants should have 5 to 7 years of experience in customer experience or related fields and a Bachelor's degree in Marketing, Business Administration, or similar disciplines. Join us and make a difference.

Qualifications

• 5–7 years of experience in customer experience or related fields.
• Proven experience in optimizing customer journeys and service standards.
• Strong skills in customer feedback analysis.

Responsibilities

• Lead customer journey mapping and optimization.
• Manage customer feedback initiatives for experience improvement.
• Develop customer experience standards and guidelines.
• Enhance loyalty program experience to boost retention.
• Support training programs to improve service delivery.

Skills

Customer experience management

Customer journey mapping

VOC/NPS/CSAT analysis

Brand marketing

Retail operations

Education

Bachelor’s degree in Marketing, Business Administration, Communications, Psychology, or related field

Job description

SEAOIL Philippines, Inc. is seeking a Customer Experience Assistant Manager to develop strategies that enhance customer experience across all touchpoints. The ideal candidate will lead initiatives to improve satisfaction and loyalty, collaborating with various teams to implement customer service standards.

Applicants should have 5 to 7 years of experience in customer experience or related fields and a Bachelor's degree in Marketing, Business Administration, or similar disciplines. Join us and make a difference.