Customer Experience Analytics & Process Improvement Analyst

Dormont Manufacturing Co; Quezon City; Hybrid; PHP 350,000 - 450,000; Full time

Benefits offered by this job

Flexible working environment

Career growth opportunities

Job summary

Dormont Manufacturing Co in Quezon City is seeking a detail-oriented professional to enhance customer experience by reviewing and analyzing relevant data. This role involves monitoring vendor software platforms, resolving issues, and updating training materials.

Ideal candidates will possess a Bachelor’s degree, have 1-2 years of transaction processing experience, and demonstrate strong analytical skills. The position offers a hybrid working arrangement, promoting flexibility and growth.

Qualifications

• 1 year to 2 years of experience in transaction processing and report handling.
• Proven experience in transaction processing and disbursement.
• Effective written and verbal communication skills.

Responsibilities

• Monitor vendor software platform responses and ensure timely resolutions.
• Analyze customer experience-related data and metrics.
• Assist in updating training materials as needed.

Skills

Attention to detail

Analytical skills

MS Office proficiency

Education

Bachelor’s degree

Job description

Dormont Manufacturing Co in Quezon City is seeking a detail-oriented professional to enhance customer experience by reviewing and analyzing relevant data. This role involves monitoring vendor software platforms, resolving issues, and updating training materials.

Ideal candidates will possess a Bachelor’s degree, have 1-2 years of transaction processing experience, and demonstrate strong analytical skills. The position offers a hybrid working arrangement, promoting flexibility and growth.