Customer Experience Ambassador Batangas

Globe Telecom; Philippines; On-site; PHP 120,000 - 360,000; Full time

Job summary

Globe Telecom in the Philippines is seeking a customer-focused professional to support customer journeys through face-to-face digital assistance and education, while handling sales and service needs. The role emphasizes engaging with customers across digital channels and ensuring smooth transactions.

You will process applications, manage payments, and collaborate with teams to deliver inventory and service excellence.

Qualifications

• Bachelor's degree required or graduate.
• 3–5 years of experience in sales or customer-facing roles preferred.
• Willing to work in shifts including weekends and holidays.
• Basic proficiency with CRM tools, POS systems or online platforms.
• Strong interpersonal, communication and active listening skills.
• Problem solving skills and adaptability.

Responsibilities

• Assist customers’ journey in using digital channels via face-to-face digital user assistance or education.
• Attend to sales and service needs of customers.
• Approve and process sales and services applications and transactions in the system.
• Process payments for bills, purchases, and other transactions.

Skills

Customer service

Sales experience

Inventory management

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

\"Customer Service, Digital, Sales Experience, and Inventory Management\"

JOIN OUR TALENT COMMUNITY!

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education


• Attends to sales and service needs of customers


• Approves and processes sales and services applications and transactions in the system


• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)


• Preferably with 3-5 years of experience in sales and customer-facing role;


• Willing to work in a variety of shifts including weekends and holidays;


• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);


• Strong interpersonal, communication, and active listening skills;


• Proficiency in problem solving


• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Requirements: