Customer Engagement Pro: Lead Nurturing & Appointments

Sourcefit Philippines, Inc.; Philippines; On-site; PHP 391,000 - 580,000; Full time

Job summary

Sourcefit Philippines, Inc. is seeking a Customer Engagement Specialist to support the Sales Manager and Revenue Team by delivering exceptional customer experiences through outbound engagement, lead nurturing, appointment setting, customer support and data management.

You will build strong customer relationships, identify sales opportunities, maintain accurate records in the CRM, and support various engagement initiatives that drive business growth. Onsite in Eastwood, Manila hours.

Qualifications

• Excellent spoken and written English communication skills.
• Experience in customer service, customer engagement, concierge, contact center, appointment setting, or sales support.
• Excellent telephone manner with the ability to build rapport.
• Strong organizational and time management skills.
• Proficiency in CRM systems and Microsoft Office applications.
• Ability to work independently while contributing to a collaborative team.

Responsibilities

• Contact prospective customers to qualify interest and book appointments for the Sales Team
• Follow up on rejected, incomplete, or unsuccessful applications to recover opportunities
• Re-engage existing customers to assess interest in additional products and services
• Deliver proactive customer support throughout the customer journey
• Verify customer information to ensure records are accurate, complete, and up to date
• Maintain detailed CRM records after every customer interaction
• Support customer engagement campaigns and revenue growth initiatives
• Collaborate with Sales Manager to achieve KPIs and outbound activity

Skills

Excellent spoken and written English

Strong organizational and time

Independent yet collaborative

Telephone etiquette

Outbound engagement / appointment set

Tools

CRM systems

Microsoft Office

HubSpot CRM

Job description

Sourcefit Philippines, Inc. is seeking a Customer Engagement Specialist to support the Sales Manager and Revenue Team by delivering exceptional customer experiences through outbound engagement, lead nurturing, appointment setting, customer support and data management.

You will build strong customer relationships, identify sales opportunities, maintain accurate records in the CRM, and support various engagement initiatives that drive business growth. Onsite in Eastwood, Manila hours.