Customer-Centric Sales Admin & Operations Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a highly organised Sales & Admin Specialist to provide administrative, customer service, and M1 CRM support to the Sales Team. You will act as a central liaison between customers, external reps, Operations, Finance, and Project Teams to ensure accurate quotations, orders, and follow-ups.

Responsibilities include updating order statuses, managing OTIF, and maintaining CRM data. The role offers learning opportunities and potential progression into Technical Sales,

Qualifications

• Bachelor's degree in Business Administration, Sales, Marketing, Management, or a related field is preferred.
• 1–3 years of experience in sales administration, customer service, sales support, or a similar role.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Strong organisational and time-management skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong follow-up and problem-solving skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Ability to work collaboratively with Sales, Operations, Customer Service, Finance, and other teams.
• Ability and willingness to learn CRM and business management systems.

Responsibilities

• Provide customers with accurate ETA information and regular order status updates.
• Support the Sales Team with customer enquiries relating to quotations, orders, deliveries, and sales activities.
• Follow up on open sales calls, customer requests, and outstanding purchase orders.
• Liaise with customers to confirm quotation due dates, project requirements, and other relevant information.
• Take ownership of customer enquiries and coordinate with the appropriate internal teams to ensure timely resolution.
• Manage and monitor OTIF (On Time In Full) performance of sales jobs.
• Create, maintain, and update customer opportunities, quotations, sales activities, and related information within M1 CRM.
• Support external Sales Representatives by entering and updating information in M1 when they are working remotely or on customer sites.
• Monitor M1 data quality, accuracy, consistency, and system usage.
• Support Veripoint and other compliance-related initiatives.

Skills

Customer service

Attention to detail

Organisational skills

Time-management

CRM learning

Communication skills

Education

Bachelor's degree in Business Administration / Sales / Marketing / Management or related field

Tools

Microsoft Office

Google Workspace

M1 CRM

Job description

Hammerjack Pty Ltd is seeking a highly organised Sales & Admin Specialist to provide administrative, customer service, and M1 CRM support to the Sales Team. You will act as a central liaison between customers, external reps, Operations, Finance, and Project Teams to ensure accurate quotations, orders, and follow-ups.

Responsibilities include updating order statuses, managing OTIF, and maintaining CRM data. The role offers learning opportunities and potential progression into Technical Sales,