Customer Service Representative – Total Package Up to 34k Monthly

Acquire Intelligence; Quezon City; On-site; PHP 323,000 - 440,000; Full time

Benefits offered by this job

HMO coverage for you and family

Yearly kick-off parties

Value Awards recognition

Internal promotions

Job summary

Acquire Intelligence is seeking a Customer Service Representative to handle a blend of customer conversations across phone, chat, and email from Eastwood, Quezon City, with a focus on accuracy, empathy, and timely resolutions in a fast-paced environment.

You will review available account information, understand the customer’s concern, guide them toward resolution, document interactions, and escalate when appropriate, maintaining a professional, customer-focused experience across channels.

Qualifications

• At least 1 year of BPO or call-center experience.
• Comfortable supporting customers over phone and digital channels.
• Able to work with account information and document interactions accurately.

Responsibilities

• Assist customers through phone, chat, and email based on business need.
• Understand the customer’s concern, provide accurate information, and guide them toward resolution.
• Maintain a clear, professional, and customer-focused experience across channels.

Skills

BPO experience

Phone & chat support

Account data handling

Job description

Customer Service Representative - Total Package Up To 34k Monthly

Eastwood, Quezon City | Night Shift | Onsite | Full Time

Enjoy a mix of customer conversations while helping people make sense of real account and transaction concerns. You’ll support customers across phone, chat, and email, review the available account information, work toward a resolution, and explain what happens next.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll help customers make sense of account and transaction concerns across phone, chat, and email, giving you a good mix of customer conversations throughout the day. Most interactions involve understanding what happened, reviewing the available information, completing the appropriate action or resolution, and leaving the customer with a clear next step.

WHAT YOU’LL DO

Customer Support

• Assist customers through phone, chat, and email based on business need.

• Understand the customer’s concern, provide accurate information, and guide them toward resolution.

• Maintain a clear, professional, and customer-focused experience across channels.

Account Assistance

• Review available account or transaction information before responding to customer concerns.

• Support common account, service, payment, or transaction-related inquiries within established procedures.

• Escalate complex, sensitive, or unresolved concerns using the appropriate process.

Records & Escalation

• Document customer interactions, actions taken, and outcomes accurately.

• Complete required follow-ups and update account or case statuses.

• Follow quality, security, process, and documentation standards.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of BPO or call-center experience.

• Comfortable supporting customers over phone and digital channels.

• Able to work with account information and document interactions accurately.

Good-to-Haves

• Experience in banking, financial services, fintech, payments, disputes, billing, or other transaction-based support.

• Blended voice, chat, and email experience.

• Experience using CRM, ticketing, or customer account systems.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

1. HMO coverage for you and your family

2. Epic Yearly Kick-Off Parties with major giveaways

3. Recognition through our Value Awards — we celebrate your wins

4. Real career growth with opportunities for internal promotions

5. Meaningful work with talented and supportive teams

Your future matters:

1. 900+ internal promotions every year

2. Access to 2,700+ leadership training courses

Extra rewards along the way:

1. 14th Month Pay after 5 years of continuous service

2. Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

1. 24 Paid Time-Off Credits annually, with leave credits convertible to cash

2. Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Curious and Clever: Smart questions spark smart solutions

Entrepreneurial Energy: Think like an owner. Solve like a founder

Fast with Intent: We move fast and deliver real results

Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!