Customer Care Specialist
Acquire Intelligence
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Benefits offered by this job
Job summary
Acquire Intelligence is hiring a Customer Care Representative to support assigned customers via phone and email, coordinate with account managers, and maintain accurate data in client programs. This onsite night-shift role in Ortigas focuses on delivering high-quality interactions and driving customer satisfaction.
You will collaborate with cross-functional teams, meet performance targets, and contribute to continuous improvement while growing within a dynamic global outsourcer.
Qualifications
- 1 year or more of customer service experience.
- Completed at least 2 years of college education.
- Computer and tech savvy.
- Excellent understanding of US or North American culture and customers, with the ability to empathize and connect with the customer.
- Excellent written and verbal English communication skills.
- Demonstrates the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on.
Responsibilities
- Drive customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cohesive cross-functional communication.
- Provide a full range of customer service to assigned clients by phone or email, including handling incoming and outgoing calls. Customer interactions should be of the highest quality, accurate, polite, and competent.
- Complete data entry in clients’ programs and perform other assigned tasks. Data entry tasks should be completed with account ownership, precision, and without mistakes.
- Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools provided to improve the quality of your work.
- Help keep motivation high by being supportive of your colleagues.
- Meet and exceed targets set by Operations for different clients and projects.
- Propose ideas for continuous improvement.
- Meet or exceed all attendance minimums.
- Be actively involved in problem solving and propose improvements to processes.
- Take on additional responsibilities as the needs of the business change and expand.
Skills
Education
Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Onsite | Ortigas | Night Shift
As a Customer Care Representative, you’ll support assigned customers through phone and email, coordinate with account managers, address customer pain points, complete accurate system updates, and contribute to a positive and consistent customer experience.
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
- 24 Paid Time-Off Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
This role focuses on driving customer satisfaction by responding to inquiries, addressing customer pain points, coordinating with account managers, and maintaining cohesive cross-functional communication. You’ll provide customer service through phone and email while completing accurate data entry, meeting operational targets, and contributing to continuous improvement.
- Drive customer satisfaction by answering inquiries, coordinating with account managers, addressing pain points, and maintaining cohesive cross-functional communication.
- Provide a full range of customer service to assigned clients by phone or email, including handling incoming and outgoing calls. Customer interactions should be of the highest quality, accurate, polite, and competent.
- Complete data entry in clients’ programs and perform other assigned tasks. Data entry tasks should be completed with account ownership, precision, and without mistakes.
- Be receptive to feedback and coaching from Team Leaders and other customer service representatives. Listen, ask questions, and enthusiastically implement the tools provided to improve the quality of your work.
- Help keep motivation high by being supportive of your colleagues.
- Meet and exceed targets set by Operations for different clients and projects.
- Propose ideas for continuous improvement.
- Meet or exceed all attendance minimums.
- Be actively involved in problem solving and propose improvements to processes.
- Take on additional responsibilities as the needs of the business change and expand.
- 1 year or more of customer service experience
- Completed at least 2 years of college education
- Computer and tech savvy
- Excellent understanding of US or North American culture and customers, with the ability to empathize and connect with the customer
- Excellent written and verbal English communication skills
- Demonstrates the grit to be part of a growing team and recognizes opportunities to move up and contribute in a bigger role later on
We’re Proud Of Our Diverse Global Team, All Working In a Collaborative Environment And Happy To Share These Common Values
- Curious and Clever: Smart questions spark smart solutions
- Entrepreneurial Energy: Think like an owner. Solve like a founder
- Fast with Intent: We move fast and deliver real results
- Laugh and Learn: We don’t take ourselves too seriously, just our results
Join the A-Team and experience the A-Life!
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