Customer Care Senior Representative

NTT DATA, Inc.; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

NTT DATA, Inc. is hiring a Digital Customer Service Representative in the Philippines. You will be the first point of contact, delivering exceptional customer service with a caring and professional approach.

The role requires effective communication, data accuracy, and a commitment to resolving inquiries while maintaining confidentiality. The position is full-time with shifts covering EST hours, and you will integrate with a team focused on delivering first-class support and customer

Qualifications

• Demonstrated passion for customer satisfaction and prior experience is a strong asset.
• English language proficiency required.
• Active, interactive customer service experience preferred.
• Experience in food and/or retail considered an asset.
• Strong written and verbal communication, including typing, spelling, and grammar.
• Ability to adapt and implement change efforts.
• Fast learner with ability to apply new skills quickly.
• Good PC skills and system navigation familiarity.
• Positive, empathetic, and collaborative demeanor.
• Professional tact and diplomacy in all customer interactions.
• Ability to resolve complex, sensitive inquiries per policies and procedures.

Responsibilities

• Deliver first-class service by assessing and addressing customer needs with sound judgment.
• Respond to inquiries and complaints with professional care and appropriate solutions.
• Handle complex inquiries in an informed and responsible manner using available resources.
• Document interactions accurately and update call history and follow-up actions.
• Stay current on program and product information through continuous learning.
• Maintain confidentiality and comply with data handling guidelines.

Skills

Customer service

English

Communication

Typing

Grammar

Job description

Job Description:

"Position Overview:

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative
Position Status: Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities:

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements:

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.