Customer Care Senior Associate

NTT DATA, Inc.; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading technology services company is seeking a Customer Care Associate in Quezon City, Philippines. The role involves serving as a Brand Ambassador and providing exceptional customer service. Responsibilities include addressing customer inquiries and ensuring satisfaction. Candidates should have excellent communication and problem-solving skills. The position requires shift work and a commitment to continuous learning and professionalism. Experience in customer service, particularly in the food or retail industry, is preferred.

Qualifications

• Prior experience in customer service is an asset.
• Strong oral and written communication skills.
• Ability to resolve complex customer complaints.

Responsibilities

• Deliver first-class service by assessing customer needs.
• Respond to inquiries and complaints professionally.
• Maintain accuracy in documentation of interactions.

Skills

Customer satisfaction excellence

Strong communication skills

Problem-solving skills

Ability to work in a team

Attention to detail

Job description

As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position: Digital Customer Service Representative
Position Status: Full Time
Hours of Work: Monday- Monday - Sunday 8:00am-11:00 PM EST
Department: PCB

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts.