Customer Care Representative (Medical Allied) l PCC Malabon

Maxicare Health Care; Caloocan; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

15th month pay

Rice subsidy

Medicine benefit

HMO coverage

Life insurance

Convertible leave credits

Job summary

Maxicare Health Care is seeking a Customer Care Representative to join our Primary Care team. You will be the first point of contact for patients, delivering compassionate service, verifying details, and supporting clinicians during check-ups.

This role requires strong communication, basic medical knowledge, and the ability to multitask in a fast-paced clinic. Rotational shifts apply, with benefits including up to 15th month pay, HMO coverage, and leave credits.

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred).
• Basic First Aid certification is an advantage.
• Experience in clinic operations is preferred.
• Strong communication and customer service skills.
• Computer literate, detail-oriented, and able to multitask.
• Willing to work on rotational shifts (5 days a week, with varying rest days).

Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Skills

Communication skills

Customer service

Computer literacy

Multitasking

Education

BS Nursing or medical-allied degree

Job description

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. As a vital member of our team, you will play a key role in delivering exceptional patient support, coordinating clinical flow, and ensuring operational excellence in the clinic. You'll be our patients' first point of contact - providing compassionate service, managing schedules, verifying insurance, and supporting doctors during check-ups. If you're detail-oriented, thrive in a fast-paced healthcare setting, and love helping others, this role is for you!

Daily Responsibilities

• Welcome and assist patients at the front desk

• Verify patient details and HMO coverage

• Record vital signs and prepare patients for consultation

• Perform ECGs and endorse results to the physician

• Assist with scheduling, inquiries, and documentation

• Submit daily reports and maintain clinic supplies

• Support doctors during consultations and patient care

• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)

• Basic First Aid certification is an advantage

• Experience in clinic operations is preferred

• Strong communication and customer service skills

• Computer literate, detail-oriented, and able to multitask

• Willing to work on rotational shifts (5 days a week, with varying rest days)

What We Offer

• Up to 15th Month Pay

• Quarterly Rice Subsidy

• Medicine Benefit

• HMO Coverage

• Life Insurance

• Convertible Leave Credits

Note:

If youve applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months.