Customer Care Representative (Medical Allied) l Pasay

Maxicare Health Care; Pasay; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Up to 15th Month Pay

Quarterly Rice Subsidy

Medicine Benefit

HMO Coverage

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care is seeking a Customer Care Representative to join the Primary Care team. You will be the first point of contact for patients, ensuring compassionate service, verifying insurance, recording vitals, and supporting doctors during consultations.

This role involves front desk duties, scheduling, and handling inquiries in a fast-paced clinic setting. Rotational shifts (5 days/week) and strong communication skills are essential to deliver excellent patient care.

Qualifications

• Graduate of medical-allied course; BS Nursing preferred.
• Basic First Aid certification is an advantage.
• Experience in clinic operations is preferred.
• Strong communication and customer service skills.
• Computer literacy, detail-oriented, and able to multitask.
• Willing to work on rotational shifts (5 days a week, with varying rest days).

Responsibilities

• Welcome and assist patients at the front desk.
• Verify patient details and HMO coverage.
• Record vital signs and prepare patients for consultation.
• Perform ECGs and endorse results to the physician.
• Assist with scheduling, inquiries, and documentation.
• Submit daily reports and maintain clinic supplies.
• Support doctors during consultations and patient care.
• Address patient feedback and follow clinic protocols.

Skills

Communication skills

Customer service

Computer literacy

Detail-oriented

Multitasking

Education

BS Nursing preferred

Basic First Aid certification

Job description

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. As a vital member of our team, you will play a key role in delivering exceptional patient support, coordinating clinical flow, and ensuring operational excellence in the clinic. You'll be our patients' first point of contact - providing compassionate service, managing schedules, verifying insurance, and supporting doctors during check-ups. If you're detail-oriented, thrive in a fast-paced healthcare setting, and love helping others, this role is for you!

Daily Responsibilities

• Welcome and assist patients at the front desk

• Verify patient details and HMO coverage

• Record vital signs and prepare patients for consultation

• Perform ECGs and endorse results to the physician

• Assist with scheduling, inquiries, and documentation

• Submit daily reports and maintain clinic supplies

• Support doctors during consultations and patient care

• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)

• Basic First Aid certification is an advantage

• Experience in clinic operations is preferred

• Strong communication and customer service skills

• Computer literate, detail-oriented, and able to multitask

• Willing to work on rotational shifts (5 days a week, with varying rest days)

What We Offer

• Up to 15th Month Pay

• Quarterly Rice Subsidy

• Medicine Benefit

• HMO Coverage

• Life Insurance

• Convertible Leave Credits

Note:

If youve applied with us recently and were not selected, we kindly encourage you to reapply after six (6) months.