Customer Care Representative (Medical Allied) l PCC Trinoma

Maxicare Health Care; Philippines; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Up to 15th Month Pay

Quarterly Rice Subsidy

Medicine Benefit

HMO Coverage

Life Insurance

Convertible Leave Credits

Job summary

Maxicare Health Care is seeking a Customer Care Representative to be the first point of contact for patients within the Primary Care team. You will coordinate appointments, verify insurance, assist physicians during consultations, and ensure smooth clinic operations in a fast-paced healthcare setting.

The role emphasizes exceptional customer service, attention to detail, and teamwork to deliver outstanding patient care across rotating shifts at our Philippines clinics.

Qualifications

• Graduate of a medical-allied course (BS Nursing preferred).
• Basic First Aid certification is an advantage.
• Experience in clinic operations is preferred.
• Strong communication and customer service skills.
• Computer literate, detail-oriented, and able to multitask.
• Willing to work on rotational shifts (5 days a week, with varying rest days).

Responsibilities

• Welcome and assist patients at the front desk.
• Verify patient details and HMO coverage.
• Record vital signs and prepare patients for consultation.
• Perform ECGs and endorse results to the physician.
• Assist with scheduling, inquiries, and documentation.
• Submit daily reports and maintain clinic supplies.
• Support doctors during consultations and patient care.
• Address patient feedback and follow clinic protocols.

Skills

Communication skills

Customer service

Computer literacy

Detail oriented

Multitasking

Rotational shifts

Education

BS Nursing (preferred)

Basic First Aid certification

Job description

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations. You'll coordinate appointments, verify insurance, assist physicians during consultations, and ensure the smooth flow of daily clinic operations. Your attention to detail, exceptional customer service, and ability to thrive in a fast-paced healthcare environment will make a meaningful difference in the lives of our patients every day.

If you're passionate about helping others, enjoy working in a collaborative team, and take pride in delivering outstanding patient care, we'd love to have you join us!

- Key Responsibilities -

• Welcome and assist patients at the front desk

• Verify patient details and HMO coverage

• Record vital signs and prepare patients for consultation

• Perform ECGs and endorse results to the physician

• Assist with scheduling, inquiries, and documentation

• Submit daily reports and maintain clinic supplies

• Support doctors during consultations and patient care

• Address patient feedback and follow clinic protocols

- Qualifications -

• Graduate of any medical-allied course (BS Nursing preferred)

• Basic First Aid certification is an advantage

• Experience in clinic operations is preferred

• Strong communication and customer service skills

• Computer literate, detail-oriented, and able to multitask

• Willing to work on rotational shifts (5 days a week, with varying rest days)
  

- Benefits -

• Up to 15th Month Pay

• Quarterly Rice Subsidy

• Medicine Benefit

• HMO Coverage

• Life Insurance

• Convertible Leave Credits