Customer Care Professional – US Banking Servicing

Jobtailor; Taguig; Hybrid; PHP 223,000 - 391,000; Full time

Job summary

Jobtailor in Metro Manila, Philippines is seeking a dedicated customer service professional for a BFSI-focused role. The position offers a hybrid work arrangement, requiring on-site presence and remote work flexibility.

You will handle inquiries, process transactions, manage rewards/redemption, and troubleshoot issues across multiple servicing platforms while maintaining regulatory compliance. The ideal candidate has 1.5+ years of customer service experience, BFSI exposure, CSAT/NPS experience,

Qualifications

• At least college level.
• Banking, Financial Services, and Investment (BFSI) customer servicing experience is required.
• Minimum of 1½ years of customer service experience.
• At least 1½ years of CSAT/NPS experience, with recent relevant experience within the last 6 months.
• Exceptional listening, consultative relationship-building, resourcefulness, and strong written and verbal communication skills.
• Ability to work in a fast-paced, metrics-driven environment while multitasking across multiple servicing platforms and web-based applications.
• Demonstrated problem-solving skills, adaptability, and willingness to learn new products, systems, and processes.
• Employed candidates are preferred; unemployed candidates may be considered, ideally with a maximum of 6 months unemployment from the target start date.
• Must be amenable to a hybrid work arrangement (onsite and work from home).
• Must have at least 25 Mbps internet connection plan/speed
• Must have a private and quiet area to work at home
• Successful completion of a background verification check

Responsibilities

• Provide extraordinary customer care via phone across the Banking Servicing Network
• Apply the Customer First philosophy and handle customer inquiries professionally
• Support account maintenance, transactions, and funds-related inquiries
• Resolve rewards and redemption inquiries through end-to-end ownership
• Troubleshoot customer issues and identify appropriate solutions
• Navigate multiple servicing platforms and web-based applications
• Adapt to evolving products, services, systems, and customer needs
• Follow regulatory, compliance, and operational guidelines

Job description

Responsibilities

• Provide extraordinary customer care via phone across the Banking Servicing Network


• Apply the Customer First philosophy and handle customer inquiries professionally


• Support account maintenance, transactions, and funds-related inquiries


• Resolve rewards and redemption inquiries through end-to-end ownership


• Troubleshoot customer issues and identify appropriate solutions


• Navigate multiple servicing platforms and web-based applications


• Adapt to evolving products, services, systems, and customer needs


• Follow regulatory, compliance, and operational guidelines

Requirements

• At least college level


• Banking, Financial Services, and Investment (BFSI) customer servicing experience is required


• Minimum of 1½ years of customer service experience


• At least 1½ years of CSAT/NPS experience, with recent relevant experience within the last 6 months


• Exceptional listening, consultative relationship-building, resourcefulness, and strong written and verbal communication skills


• Ability to work in a fast-paced, metrics-driven environment while multitasking across multiple servicing platforms and web-based applications


• Demonstrated problem-solving skills, adaptability, and willingness to learn new products, systems, and processes


• Employed candidates are preferred; unemployed candidates may be considered, ideally with a maximum of 6 months unemployment from the target start date


• Must be amenable to a hybrid work arrangement (onsite and work from home)


• Must have at least 25 Mbps internet connection plan/speed


• Must have a private and quiet area to work at home


• Successful completion of a background verification check

Core Competencies

Demonstrates expertise in customer service within the Banking, Financial Services, and Investment sectors, with a strong focus on problem-solving, adaptability, and effective communication. Proficient in navigating multiple servicing platforms and adhering to regulatory and compliance guidelines.

Highest-signal resume keywords

• Customer Service Experience


• CSAT/NPS Experience


• Banking, Financial Services, and Investment Experience


• Problem-Solving Skills


• Adaptability

Hard Skills

• Customer Care


• Account Maintenance


• Transaction Support


• Rewards and Redemption Management


• Troubleshooting


• Metrics-Driven Performance


• Web-Based Application Navigation


• Regulatory Compliance

Soft Skills

• Exceptional Listening


• Consultative Relationship-Building


• Resourcefulness


• Strong Written Communication


• Strong Verbal Communication

Industry Keywords

• Banking


• Financial Services


• Investment


• Customer First Philosophy


• Operational Guidelines

Tools & Technologies

• Servicing Platforms


• Web-Based Applications