Customer Care Operations Team Leader

TELUS Digital; Taguig; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

TELUS Digital Philippines is seeking an Operations Team Leader to manage a team of CSR's, ensuring they meet and exceed their daily, weekly, and monthly targets. You will coach, mentor, and provide timely feedback while handling escalations and driving performance improvement.

The role involves planning, reporting on team performance, and coordinating training updates to align with client requirements and company policies.

Qualifikationen

• Minimum 2+ years of team leadership experience in a call center or similar environment.
• Strong coaching and mentoring skills with a focus on performance improvement.
• Ability to analyze metrics and implement action plans to meet targets.

Aufgaben

• Leads and manages a team of CSR's in the optimal execution of call center operations activities.
• Monitors each team member’s performance and provides coaching to achieve targets.
• Conducts performance reviews and regular planning/feedback meetings as per cycle.

Kenntnisse

Team leadership

Call center ops

Performance mgmt

Jobbeschreibung

TELUS Digital Philippines is seeking an Operations Team Leader to manage a team of CSR's, ensuring they meet and exceed their daily, weekly, and monthly targets. You will coach, mentor, and provide timely feedback while handling escalations and driving performance improvement.

The role involves planning, reporting on team performance, and coordinating training updates to align with client requirements and company policies.