Customer Care Executive – 1-Year Contract (East)

Paradigm Recruitment Pte. Ltd.; Santo Niño 1st; On-site; PHP 279,000 - 424,000; Full time

Job summary

Paradigm Recruitment Pte. Ltd. is seeking a Customer Care Executive for a 1-year renewable contract, with work located in the East Philippines.

The role focuses on delivering high-quality customer service primarily via voice channels, and on email and live chat when needed, to resolve inquiries and drive customer satisfaction. Responsibilities include inbound and outbound calls, email and chat responses within target times; knowledge of products and policies; use of CRM tools; logging

Qualifications

• Diploma or degree in any discipline.
• Minimum 1 year of contact center experience in banking or insurance.
• Proficient in Microsoft Office; experienced with CRM.
• Strong verbal and written communication, multitasking, and time management.

Responsibilities

• Handle inbound and outbound calls to resolve inquiries and address requests.
• Respond to email and live chat inquiries within target response times.
• Maintain up-to-date product knowledge and follow policy updates.
• Log interactions, update customer profiles, and generate escalation tickets.

Skills

Customer service

Communication skills

Multitasking

Time management

Education

Diploma or Degree in any discipline

Tools

CRM

Excel

PowerPoint

Job description

Paradigm Recruitment Pte. Ltd. is seeking a Customer Care Executive for a 1-year renewable contract, with work located in the East Philippines.

The role focuses on delivering high-quality customer service primarily via voice channels, and on email and live chat when needed, to resolve inquiries and drive customer satisfaction. Responsibilities include inbound and outbound calls, email and chat responses within target times; knowledge of products and policies; use of CRM tools; logging