Customer Care & Billing Specialist (Upsell Focus)

RELX International; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

RELX International in Manila is looking for a customer service professional to handle billing inquiries, service requests, and complaints. You will provide product information and identify upsell opportunities to strengthen customer relationships.

The role requires following established processes, good judgment in resolving straightforward issues, and prior experience in customer service. The position supports an inclusive hiring process and equal opportunity employment.

Qualifications

• Experience in customer service or related work.
• Able to follow procedures and use standard processes to resolve issues.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to billing inquiries, service requests, and complaints.
• Provide product or service information and identify upsell opportunities to strengthen relationships.
• Follow established procedures and use sound judgment to resolve straightforward issues.

Skills

Customer service

Communication skills

Problem solving

Job description

RELX International in Manila is looking for a customer service professional to handle billing inquiries, service requests, and complaints. You will provide product information and identify upsell opportunities to strengthen customer relationships.

The role requires following established processes, good judgment in resolving straightforward issues, and prior experience in customer service. The position supports an inclusive hiring process and equal opportunity employment.