Customer Care Associate (Rolling Intake)

Iaas Lc; Quezon City; Presencial; PHP 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct Hiring

Regular Working Hours

Job Regularization

Perfect Attendance Bonus

Employee Referral Program

Health Card / HMO

Personal Accident Insurance

Profit Sharing (Non-sales) / Commis s

Convertible Vacation / Sick Leaves

Car Plan (for tenured Supervisors &amp

Descripción de la vacante

Iaas Lc is seeking a customer-focused professional in Metro Manila to be the primary contact with dealers and customers. You will coordinate product status, circulate documents, and prepare status reports for your supervisor.

Candidates should hold a Bachelor's degree in CS or IT, possess strong written and spoken communication, and be organized, detail-oriented, and a good team player. Service-center experience is a plus.

Formación

• Bachelor's degree in CS/IT or equivalent.
• Strong written and verbal communication skills.
• Customer-service oriented, flexible, hardworking and focused.
• Good teamwork abilities.
• Organized with keen attention to detail.
• Experience dealing directly with customers/dealers is a plus.
• Experience in service centers is a plus.

Responsabilidades

• Act as the primary contact with dealers and customers.
• Coordinate timely status of products.
• Handle and circulate documents.
• Prepare status reports for the immediate head.
• Provide phone and email coordination and customer support.

Conocimientos

Communication skills

Customer service

Team player

Attention to detail

Organized

Customer coordination

Educación

Bachelor's degree in Computer Science / Information Technology

Descripción del empleo

Qualifications & experience

• Candidate must possess at least a Bachelor's Degree in Computer Science, Information Technology or its equivalent.
• Must have good oral and written communication skills.
• Customer service-oriented, flexible, hard working and focused.
• Must be a good team player.
• Must be organized and with keen attention to details.
• Experience in dealing with customers/dealers directly is a plus.
• Experience working in service centers is a plus.

Tasks & responsibilities

• Will act as the primary contact person with dealers and customers.
• Will be in-charge of timely coordination of the status of our products.
• Will be in-charge of handling and circulation of the documents.
• Will do status reports and others that are required by the immediate head.
• Will handle phone and email coordination and support to the customers.

Benefits

• Direct Hiring
• Regular Working Hours
• Job Regularization
• Perfect Attendance Bonus
• Employee Referral Program
• Health Card / HMO
• Personal Accident Insurance
• Profit Sharing (Non-sales) / Commissions (Sales)
• Convertible Vacation / Sick Leaves
• Car Plan (for tenured Supervisors & Managers)