Customer Care Associate (Rolling Intake)

HTU; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Direct Hiring

Regular Working Hours

Job Regularization

Perfect Attendance Bonus

Employee Referral Program

Health Card / HMO

Personal Accident Insurance

Profit Sharing (Non-sales) / Comms (S)

Convertible Vacation / Sick Leaves

Car Plan (for tenured Supervisors &amp

Job summary

HTU in Manila is seeking a dedicated professional to act as the primary liaison with dealers and customers. The role emphasizes timely coordination, document handling, status reporting, and responsive phone/email support.

The ideal candidate holds a Bachelor's in CS or IT, communicates clearly, works well in teams, and maintains keen attention to detail. Regular hours and performance-based incentives are offered.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or its equivalent.
• Good oral and written communication skills.
• Customer service-oriented, flexible, hard working and focused.
• Must be a good team player.
• Must be organized and with keen attention to details.
• Experience in dealing with customers/dealers directly is a plus.
• Experience working in service centers is a plus.

Responsibilities

• Will act as the primary contact person with dealers and customers.
• Will be in-charge of timely coordination of the status of our products.
• Will be in-charge of handling and circulation of the documents.
• Will do status reports and others that are required by the immediate head.
• Will handle phone and email coordination and support to the customers.

Skills

Communication skills

Team player

Attention to detail

Customer service

Education

Bachelor's Degree in Computer Science / Information Technology

Job description

Qualifications & experience

• Candidate must possess at least a Bachelor's Degree in Computer Science, Information Technology or its equivalent.
• Must have good oral and written communication skills.
• Customer service-oriented, flexible, hard working and focused.
• Must be a good team player.
• Must be organized and with keen attention to details.
• Experience in dealing with customers/dealers directly is a plus.
• Experience working in service centers is a plus.

Tasks & responsibilities

• Will act as the primary contact person with dealers and customers.
• Will be in-charge of timely coordination of the status of our products.
• Will be in-charge of handling and circulation of the documents.
• Will do status reports and others that are required by the immediate head.
• Will handle phone and email coordination and support to the customers.

Benefits

• Direct Hiring
• Regular Working Hours
• Job Regularization
• Perfect Attendance Bonus
• Employee Referral Program
• Health Card / HMO
• Personal Accident Insurance
• Profit Sharing (Non-sales) / Commissions (Sales)
• Convertible Vacation / Sick Leaves
• Car Plan (for tenured Supervisors & Managers)