Customer Care Advocate

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Regal Rexnord is seeking a customer service oriented CSR to support inside sales activities and account management from the Philippines. You will handle verbal and written orders, provide product information, and coordinate with Sales and engineering to resolve inquiries.

The role emphasizes accuracy, timely responses, and cross-functional collaboration. You'll work in a hybrid model with on-site presence at a designated Regal Rexnord location and flexibility for remote work where possible.

Qualifications

• Four-year college degree required; technical background optional as a plus.
• Customer service experience is optional but beneficial.
• Proficient PC skills including Microsoft Office suite and email tools.
• Excellent attention to detail and accuracy in order processing.
• Strong time management and ability to handle multiple tasks.
• Solid analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to collaborate with Sales, Engineering, Pricing and Shipping teams.

Responsibilities

• Serve as primary contact via phone, email, chat and written orders with high accuracy.
• Process inquiries on product design, pricing, availability and sale terms.
• Build knowledge of customers, products, drawings and buying habits.
• Provide catalog information and suggest alternatives or interchanges.
• Handle order maintenance, cancellations, delays and returns after analysis.
• Stay current on product design changes and process improvements.
• Collaborate with Sales, field reps and product teams for customer insights.
• Maintain cordial relations with cross-functional teams for inquiries.
• Support team by sharing workload and assisting others as needed.
• Ensure distributors, orders and shipments comply with ITC guidelines.
• Maintain customer profile data in CRM or central repository.
• Undertake other tasks as assigned by supervisor.

Skills

Customer service

Attention to detail

Time management

Communication skills

Analytical skills

Multitasking

Teamwork

Problem-solving

CRM software

Microsoft Office

Education

Four-year college degree

Technical degree/background (optional)

Tools

PowerPoint

Excel

Word

Access

Outlook

CRM system

Job description

Work Model: You'll work in a hybrid model, onsite at your designated Regal Rexnord location, with flexibility to work remotely.

Position Summary

Provide basic customer service and promote sales growth through specific inside sales activities, account management and value-added services for the geographical location for which CSR is assigned. May have limited authority to offer discounts to resolve inquiries regarding damaged, late or incorrect shipments of company products. Uses computer software to check order information, determine availability of products and provide a quote. Refers unusual or complex problems to CCA II, SME or Supervisor for resolution.

Major Responsibilities

• Primary customer contact through verbal and/or written methods; Handle faxed, emailed, chat and verbal order entry with a high level of accuracy and efficiency;
• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale;
• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations
• Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to other CSR's, and customers.
• Process all requests for order maintenance on cancellations, delays, accelerations, quantity changes and return goods authorization after analysis of customer situation.
• Keep current on product design changes, customer and representative reassignments; Strive for continued improvement of departmental procedures and processes;
• Develop a close association with Sales Managers, field representatives and product group personnel to gain all pertinent information about customers;
• Maintain strong and cordial relations with co-workers, interfacing with Engineering, Pricing, Marketing, Credit and Collections, e-Commerce, Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries;
• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary
• Protect Regal Rexnord accountability by ensuring distributors, orders and shipments are trade-compliant based on ITC guidelines.
• Maintains and updates all records of customer profile information on CRM or other central repository.
• Other tasks as assigned by supervisor.

Required Education / Experience / Skills

• 4 Year College Degree
• Technical degree / background, optional
• Customer Service Experience (optional)
• PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
• Attention to detail;
• Time management skills;
• Strong analytical and problem-solving skills;
• Above average spoken and written communication skills
• Ability to manage several tasks/projects simultaneously

Travel

Not Required

Language

English

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.