Customer Care Admin

Hubexo; Makati; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Fast-Track Career Growth

Supportive Team Culture

Coaching & High-Performance Training

International Learning & Development

Platform for Innovation

Job summary

Hubexo is seeking a proactive Customer Care - Admin to support the Asia-based Customer Success teams. The role focuses on renewals, order processing, and client administration to improve retention and accuracy.

You will handle quotations, pricing validation, and documentation while coordinating with Finance and subscriptions teams to ensure compliant processes.

Qualifications

• Diploma or Degree in Business Administration or related field.
• 2-4 years of experience in admin, sales support, or operations.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Excel and Office tools.
• Strong communication and coordination skills.
• Excellent time management.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Renewal Management (Asia): Prepare and validate renewal quotations; align with pricing strategies and billing timelines.
• Order Processing & Documentation: Review quotations, upload documents, and submit tickets; maintain audit-ready records.
• Quotation & Pricing Support: Create/finalize quotations; ensure pricing accuracy and guideline compliance.
• Client & Account Administration: Update account details and validate documents; coordinate with Finance and Subscriptions teams.
• Data Validation & System Support: Ensure data consistency across Pricing, CRM, and Finance systems; assist IT as needed.

Skills

Attention to detail

Communication

Coordination

Time management

Problem-solving

Multitasking

Education

Diploma or Degree in Business Administration

Tools

Microsoft Excel

Microsoft Office

Job description

About Us

Hubexoprovides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.

About Us

Hubexoprovides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.

With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.

About the Product

LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to:

• Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage.
• Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities.
• Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers.
• Customizable alerts & tracking - Set up automated notifications to track project updates and client movements.

About the Role

As a Customer Care - Admin, you will support Customer Success teams across Asia by ensuring smooth execution of renewals, order processing, and client administration. Your work will directly contribute to improving retention, accuracy, and customer experience.

Key Responsibilities

Renewal Management (Asia)

• Prepare and validate renewal quotations across Asia business
• Apply approved pricing strategies and ensure policy compliance
• Align renewals with subscription timelines and billing guidelines
• Support CSMs with renewal adjustments within defined frameworks

Order Processing & Documentation

• Review signed quotations for completeness and accuracy
• Upload documents and submit Jira tickets for order creation
• Ensure all required documentation is complete and audit-ready
• Maintain proper documentation and compliance records

Quotation & Pricing Support

• Create and finalize quotations
• Ensure pricing accuracy and compliance with guidelines
• Support upsell and renewal quotation setup
• Cross-check pricing and validate data where required

Client & Account Administration

• Process account updates (e.g. company name, billing entity)
• Validate supporting documents and ensure accuracy
• Coordinate updates with Finance and subscriptions teams

Data Validation & System Support

• Ensure data consistency across Pricing module, CRM, and Finance systems
• Identify discrepancies and elevate issues to IT
• Support system testing and validation when required

Requirements

• Diploma or Degree in Business Administration or related field
• 2-4 years of experience in admin, sales support, or operations
• Strong attention to detail and accuracy
• Proficiency in Microsoft Excel and Office tools
• Strong communication and coordination skills
• Excellent Time management
• Problem-solving
• Ability to multitask in a fast-paced environment

What You Get in Return

At Hubexo, we believe in investing in our people. Here’s what you can expect:

• Fast-Track Career Growth - High performers will have clear pathways to senior roles.
• Supportive Team Culture - Work in a dynamic, high-performing environment where collaboration and success go hand in hand.
• Coaching & High-Performance Training - Receive ongoing coaching and mentorship to master consultative sales and strategic deal-making.
• International Learning & Development - Access exclusive sales training from Hubexo's global sales leaders, connecting with top performers across the world.
• A Platform for Innovation - Be part of a fast-growing tech company that is shaping the future of construction intelligence.