Customer Associate

TOP MANNING SERVICES CORPORATION; Meycauayan; On-site; PHP 201,000 - 268,000; Full time

Job summary

TOP MANNING SERVICES CORPORATION is seeking a dedicated Customer Associate in the Philippines to provide helpful, efficient service in a fast-paced environment. You will assist customers with inquiries, process transactions, and coordinate with internal teams to ensure smooth shipments and user satisfaction.

The role requires at least two years of college and 6 months of related experience, with strong communication skills and a customer-focused mindset.

Qualifications

• Must have completed at least 2 years of college.
• At least 6 months of relevant experience in retail/cashiering or as a Customer Associate.
• Good communication and interpersonal skills.
• Customer-oriented, hardworking and responsible.
• Computer literate and comfortable handling basic transactions.
• Can work effectively in a fast-paced environment and on shifting schedules, weekends, and holidays.

Responsibilities

• Assist customers with inquiries regarding shipments, deliveries, and other services.
• Receive and address customer concerns and provide appropriate assistance.
• Process customer transactions and shipment-related requests accurately.
• Provide customers with clear and accurate information regarding LBC services and procedures.
• Coordinate with internal teams regarding shipment and customer concerns.
• Ensure accurate recording and handling of customer transactions and documents.
• Maintain cleanliness and organization of the assigned work area.
• Provide professional and courteous service to all customers.
• Perform other related duties as assigned by the supervisor.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

Computer skills

Education

Two years of college

Job description

We are looking for a Customer Associate who is customer-focused, organized, and able to work efficiently in a busy environment. You will be responsible for assisting customers with their inquiries and transactions while ensuring a smooth and positive customer experience.

Key Responsibilities

• Assist customers with inquiries regarding shipments, deliveries, and other services.

• Receive and address customer concerns and provide appropriate assistance.

• Process customer transactions and shipment-related requests accurately.

• Provide customers with clear and accurate information regarding LBC services and procedures.

• Coordinate with internal teams regarding shipment and customer concerns.

• Ensure accurate recording and handling of customer transactions and documents.

• Maintain cleanliness and organization of the assigned work area.

• Provide professional and courteous service to all customers.

• Perform other related duties as assigned by the supervisor.

Qualifications

• Must have completed at least 2 years of college.

• At least 6 months of relevant experience in retail/cashiering or as a Customer Associate.

• Good communication and interpersonal skills.

• Customer-oriented, hardworking, and responsible.

• Computer literate and comfortable handling basic transactions.

• Can work effectively in a fast-paced environment.

• Willing to work on shifting schedules, weekends, and holidays.