CSR Healthcare Account - EXL Cebu

Gratitude Philippines; Cebu City; On-site; PHP 234,000 - 257,000; Full time

Benefits offered by this job

Competitive compensation and growth

Collaborative learning & development

Opportunities to work on meaningful产品

Job summary

Gratitude Philippines is seeking a skilled Healthcare Account specialist for EXL Cebu, onsite in Cebu City. You will deliver high-quality solutions while collaborating with cross-functional teams, taking ownership, and communicating clearly to solve real business problems.

The ideal candidate has at least 1 year of BPO experience and SHS graduation or some college. You will join a collaborative team with growth opportunities and a focus on quality, process improvements, and timely delivery.

Qualifications

• SHS grad or 2 years undergrad with at least 1 year BPO experience
• Strong problem-solving skills and the ability to work independently and with a team
• Good written and verbal communication skills

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Skills

Problem solving

Written and verbal communication

Ownership & collaboration

Attention to detail

Education

SHS graduate / 2 years undergrad

Tools

BPO tools

Job description

About the Role

We are looking for a skilled and motivated Healthcare Account - EXL Cebu - Up to 23K Package - Onsite to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

• Develop, test, and maintain reliable, scalable, and user-focused solutions.
• Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
• Write clean, maintainable, and well-documented work following best practices.
• Troubleshoot issues, optimize performance, and improve overall quality.
• Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

• SHS grad/2 yrs undergrad with minimum 1 year BPO experience
• Strong problem-solving skills and the ability to work independently and with a team.
• Good written and verbal communication skills.

Skills

• Strong foundation in role-relevant tools, platforms, and best practices.
• Ability to plan, execute, measure, and improve work with attention to detail.
• Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

• Experience with modern workflows, reporting, automation, and production-grade delivery.
• Familiarity with agile practices, documentation, and cross-functional collaboration.
• Ability to mentor teammates and contribute to process improvements.

Benefits

• Competitive compensation and growth opportunities.
• Collaborative work culture with learning and development support.
• Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.