CSR - Chat Support Agent - HS grad accepted

Caldwell Communications Consultancy Philippines; Navotas; On-site; PHP 223,000 - 290,000; Full time

Benefits offered by this job

HMO

Night Diff

Rice Allowance

Paid Leaves

13th Month Pay

Insurance Day 1

Mental Wellness Program

Government Benefits

Job summary

A leading consultancy firm in the Philippines is seeking Customer Service Representatives to handle inquiries via phone, email, or chat. Candidates should be Senior High School graduates, with or without BPO experience. The role includes resolving issues professionally and meeting quality targets. Benefits include HMO, rice allowance, paid leaves, and a mental wellness program. This is a great opportunity to start your career in the BPO industry.

Qualifications

• Open to Senior High School graduates with or without BPO experience.
• Must be able to handle inquiries via phone, email, or chat.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about services, processes, or policies.
• Resolve issues promptly and professionally.
• Maintain records of all interactions and updates.
• Escalate unresolved or complex issues to supervisors.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Customer service

Communication

Multichannel support

Education

Senior High School diploma

Job description

We’re hiring Customer Service Representatives!

Open to Senior High School graduates with or without BPO experience.

Benefits:

HMO, Night Diff, Rice Allowance, Paid Leaves, 13th Month Pay, Insurance Day 1, Mental Wellness Program, Government Benefits.

Apply now and start your BPO career!

Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information about services, processes, or policies
• Resolve issues promptly and professionally
• Maintain records of all interactions and updates
• Escalate unresolved or complex issues to supervisors
• Meet productivity, quality, and customer satisfaction targets