CSR / Call Center Agent - 30k Pay - Start Asap

Neksjob Philippines; Pampanga; Sur place; PHP 285 000 - 385 000; Plein temps

Avantages offerts par ce poste

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Résumé du poste

Neksjob Philippines is seeking a CSR / Call Center Agent to assist customers via phone, email, and chat. The role focuses on addressing inquiries, providing product information, and resolving technical issues with strong communication and active listening skills.

Responsibilities include handling inbound calls, documenting interactions, and ensuring first-contact resolution. Competitive incentives and recognition are part of the rewards program.

Qualifications

• At least 6 months call center experience.
• Excellent communication and active listening skills.
• Basic computer proficiency required.

Responsabilités

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Connaissances

Communication skills

Active listening

Computer literacy

Call center experience

Description du poste

CSR / Call Center Agent - 30k Pay - Start Asap

Job Description

Join our team as a Customer Service Representative! You’ll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We’re looking for individuals with excellent communication and active listening skills, as well as basic computer proficiency.

Main Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Qualifications

• At least 6 months call center experience

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Professional Development

• Job Training
• Professional Development

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