Customer Service Representative - CSR / Call Center Agent - 30k Pay

Neksjob Philippines; Misamis Oriental; On-site; PHP 301,000 - 385,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines seeks a Customer Service Representative to assist customers via phone, email, and chat. You will troubleshoot issues, manage requests, and provide precise product details. Strong communication and listening skills, plus basic computer proficiency, are required.

Benefits include equity incentives, commissions, performance bonuses, and standard mandated benefits. Training and professional development opportunities are also offered to help you grow in your role.

Qualifications

• Clear communication and active listening skills are essential.
• Basic computer proficiency and ability to navigate multiple systems.

Responsibilities

• Answer customer calls about products, orders, and accounts.
• Provide clear explanations of services and options to customers.
• Investigate and resolve customer concerns to achieve first-call resolution.
• Update customer information accurately.

Skills

Communication skills

Active listening

Computer literacy

Call center experience

Job description

Customer Service Representative - CSR / Call Center Agent - 30k Pay

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

In this Customer Service Representative role, you will support customers via phone, email, and chat. Your responsibilities include troubleshooting issues, managing customer requests, and delivering precise product details. Success in this position relies on excellent communication, attentive listening, and fundamental computer proficiency

Key Responsibilities:

Answer customer calls and assist with questions about products, orders, and accounts.

Provide clear explanations of company services, policies, and available options.

Investigate customer concerns and troubleshoot issues professionally.

Resolve customer problems efficiently and strive for first-call resolution.

Update customer and account information accurately.

Qualifications

At least 6 months call center experience