Crypto Social Engagement Specialist

Kraken; Metro Manila; Presencial; PHP 600 000 - 840 000; Tempo integral

Resumo da oferta

Kraken is seeking a seasoned CE Social specialist to monitor and engage with clients across X, Reddit, Telegram, and more, serving as the first contact for support. You will collaborate with internal teams to resolve complex issues while upholding Kraken's six-star care standard, emphasizing public-facing communications and brand reputation in the crypto space.

Fluency in English and Mandarin is required, with flexible shifts (4 am–12 pm UTC) including weekends, and a strong pulse on APAC crypto

Qualificações

• 3+ years of experience in social media management, community management, or customer support.
• Genuine crypto APAC experience and knowledge, with familiarity with Chinese crypto culture on social media.
• Hands-on experience across platforms like X, Reddit, Telegram, LinkedIn, Discord, Facebook, and Instagram; crypto-native preferred.
• Familiar with Sprinklr and social media management platforms, as well as tools like Zendesk, Jira/Confluence, and Slack.
• Sharp attention to detail and the judgment to read intent and tone in client messages
• Resilience and multitasking ability for high-volume, high-pressure queues
• Comfortable knowing your work is public-facing as every reply is visible
• Shift availability (between 4 am to 12 pm UTC) including weekends
• Fluent in English and Chinese Mandarin, with confidence writing in Simplified Chinese.

Responsabilidades

• Monitor social channels and respond promptly to client inquiries.
• Work across multiple social platforms at once, prioritizing by urgency and volume.
• Moderate our social communities and enforce community guidelines.
• Proactively engage clients to grow Kraken's voice and presence on social.
• Partner with internal teams on complex cases and process improvements.
• Participate in team meetings, projects, and training sessions.
• Stay current on new crypto trends, products, and technologies, and on Kraken's own product suite.

Conhecimentos

3+ yrs exp

Crypto APAC exp

Multi-platform experience

EN/ZH bilingual

Public-facing comms

Attention to detail

Shift flexibility

Public-facing communication

Ferramentas

Sprinklr

Zendesk

Jira/Confluence

Slack

Descrição da oferta de emprego

Kraken is seeking a seasoned CE Social specialist to monitor and engage with clients across X, Reddit, Telegram, and more, serving as the first contact for support. You will collaborate with internal teams to resolve complex issues while upholding Kraken's six-star care standard, emphasizing public-facing communications and brand reputation in the crypto space.

Fluency in English and Mandarin is required, with flexible shifts (4 am–12 pm UTC) including weekends, and a strong pulse on APAC crypto