Crypto Social Engagement Specialist

Kraken; Philippines; Teletrabalho; PHP 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Kraken is seeking a seasoned CE Social specialist to monitor and engage with clients on social media across channels, providing real-time support and troubleshooting. You will work with Kraken's multi-brand ecosystem, including Kraken Pro, Krak, Payward, xStocks, and NinjaTrader, ensuring top-tier client care and community engagement.

You will collaborate with internal teams on complex cases and contribute to projects that enhance the client experience, while staying updated on crypto trends and

Qualificações

• 3+ years of experience in social media management, community management, or customer support.
• Genuine crypto OG experience with APAC crypto scene knowledge and familiarity with Chinese crypto culture on social media.
• Hands-on, user-side experience across platforms: X, Reddit, Telegram, LinkedIn, Discord, Facebook, Instagram; crypto-native preferred.
• Familiar with Sprinklr and social media management platforms; tools like Zendesk, Jira/Confluence, Slack.
• Fluent in English and Chinese Mandarin; comfortable writing in Simplified Chinese.

Responsabilidades

• Monitor social channels and respond promptly to client inquiries.
• Work across multiple social platforms simultaneously, prioritizing by urgency and volume.
• Moderate our social communities and enforce community guidelines.
• Proactively engage clients to grow Kraken's voice and presence on social.
• Partner with internal teams on complex cases and process improvements.
• Participate in team meetings, projects, and training sessions.
• Stay current on new crypto trends, products, and Kraken's product suite.

Conhecimentos

Social media management

Crypto knowledge

Multi-platform experience

Public-facing communications

English and Chinese Mandarin fluency

Ferramentas

Sprinklr

Zendesk

Jira/Confluence

Slack

Descrição da oferta de emprego

Kraken is seeking a seasoned CE Social specialist to monitor and engage with clients on social media across channels, providing real-time support and troubleshooting. You will work with Kraken's multi-brand ecosystem, including Kraken Pro, Krak, Payward, xStocks, and NinjaTrader, ensuring top-tier client care and community engagement.

You will collaborate with internal teams on complex cases and contribute to projects that enhance the client experience, while staying updated on crypto trends and